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Refund Policy


Due to the handmade nature of our perfumes, we do not accept returns on items unless they are received damaged. If your item is defective or damaged, please contact us within 7 days of receipt and we will process your replacement immediately and with no shipping charge.

We do not offer refunds.

Please send us an email at for further instructions.



All orders are processed within 5-7 business days with the exception of orders placed on weekends and holidays. Please note that due to the on-going COVID-19 pandemic, order processing may take longer than normal.

Currently, Bailly perfume oils can only be shipped within Canada and the United States.

Once your order has been placed, you will receive an email confirmation. Once your order has been shipped, we will email you your tracking information.


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